Housing Ombudsman Related links Complaints Policy 2025-2026Appendix A Self Assessment Form 2025-2026Complaints performance reports and governing body statements 2025-2026Trustees statement - Annual complaints performance and service improvement report 2025-2026 2024-2025Appendix A Self Assessment Form 2024-2025Complaints performance reports and governing body statements 2024-2025Trustees statement - Annual complaints performance and service improvement report 2024-2025 2023-2024Appendix A Self Assessment Form 2023-2024Complaints performance reports and governing body statements 2023-2024Trustees statement - Annual complaints performance and service improvement report 2023-2024