Housing Ombudsman Related links Complaints Policy 2024-2025Appendix A Self Assessment Form 2024- 2025Complaints performance reports and governing body statements 2024-2025Trustees statement - Annual complaints performance and service improvement report 2023-2024 2023-2024Appendix A Self Assessment Form 2023-2024Complaints performance reports and governing body statements 2023-2024Trustees statement - Annual complaints performance and service improvement report 2023-2024